Special Assistance
Emergency and Life-Support Equipment
Do You Rely on Emergency or Life-Support Equipment?
For customers who rely on electricity to power life-support equipment such as respirators and kidney dialysis equipment in their homes, Pepco offers the Emergency Medical Equipment Notification Program. Once you are enrolled, we will provide you with:
- notification of scheduled outages in your area,
- notification of severe storms such as hurricane warnings that could lead to extended outages on our electric system, and
- an information package to help you prepare for emergencies.
Because customers who depend on life-support equipment are located throughout our service area, it is not possible to provide restoration priority to individual customers when there are extensive power outages. It is the customer's responsibility to make appropriate arrangements in case restoration is delayed.
Program participants must have a certification from a licensed physician that a medical need exists.
If you have life-support equipment in your home, you and your physician must complete the required information on the attached certification form and mail, fax or hand deliver it to Pepco. Or, you may contact Pepco at 202-833-7500 and we will send you a certification form that must be completed by you and your physician and submitted to Pepco. Unfortunately, we are unable to accept submittal of this form via email. The fax number for submitting your completed certification form is 202-331-6378, or you may mail the form to us at:
Pepco
Customer Credit Department
701 Ninth Street, N.W.
Washington, D.C. 20068-0001
For more information, download or call and request our brochure, Emergency Medical Equipment Program.
